FREQUENTLY ASKED QUESTIONS(FAQ)

Shopping on GADA is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on the product or the add to cart icon to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Click on ‘PROCEED TO CHECKOUT’
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

Need help placing an order? 
Call our Customer Order Line – +234 803 656 3869
Operating Hours: Mon-Fri, 8am-5pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

We’ll send you an email once your order has been confirmed

Please contact our Customer Service Team on +2348051785683 or contact us here so we can help you to resolve the issue.

 

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on gadaafrica.com/track 

 

We do our best to get your orders delivered on time. If you are ordering within the area where our hubs are located, you will get it within 4 working days. Then for areas that are not within the location of our hubs, we deliver with 7 working days. 

You can cancel your order by ​contacting our Customer Service here or call us +234 803 656 3869 to cancel the order

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ +234 803 656 3869 or contact us here. You can also follow your order’s progress by entering the order tracking number on gadaafrica.com/track

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on +234 803 656 3869 or contact us here

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice,Contact our Customer Service Support Team on +234 803 656 3869 or contact us here

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